bKash Boshonto Campaign 2019– Fact Sheet & FAQ

Campaign Duration: February 01, 2019 00:00:00 hour till February 28, 2019 23:59:59 hours

Campaign Offer &Modality:

• Customer will receive up to 20% instant cash back on payment at campaign participating merchants
• Offer can be availed by transacting through online payment gateway only

Merchant categories: Super Store, Pharmacy, Footwear and e-Commerce

Offer Limits:

Customer Offer & Eligibility:

• bKash customer with active account status and sufficient balance can enjoy the offer by making payment from his/her bKash account (must be in Trust level-2 and Trust level-3)
• In order to receive cash back, account status and incoming transaction of customer account must be active. If cash back disbursement fails due to customer account status issue, customer will not receive cash back for the campaign

• In case cash back disbursement fails due to any unknown/unforeseen reason except for customer account status issue, bKash will retry cash back disbursement manually with three intervals within 2 months after the campaign. If all attempts fail, no other attempt will be made and customer will no longer be entitled for the cash back of the campaign
• Customer is entitled to instant cash back for successful transaction (payment to select merchants in the campaign period) from his/her bKash account.
• bKash reserves the right to change/modify campaign terms & conditions, merchant/outlet participation in any manner or cancel the entire campaign at any time without giving any prior notice
• bKash reserves the right to cancel cash back payout if the particular transaction and/or the customer transaction behavior raises reasonable suspicion that the customer has abused the benefit of the campaign
• bKash is neither liable nor responsible for merchant’s inability to ensure availability or delivery of product since bKash is only providing a payment service to the customer. Any reimbursement from merchant to the customer due to non-delivery of product shall not invalidate the respective transaction and therefore does not bind bKash to reinstate customer’s cash back eligibility limit disregarding the particular transaction for the campaign period. The cash back offer for that particular transaction shall be considered consumed accordingly
• In case cash a customer makes a wrong payment, bKash will address the matter after the campaign period based on customer claim and validation

Frequently Asked Questions:

1. When can I avail the offer through bKash payment?

• In order to avail this offer, you have to make bKash payment within 01 February, 2019 to 28 February, 2019 to the designated bKash merchant A/Cs of the participating merchants

2. Can I avail this offer?

• If you are a bKash customer having account in active status i.e. eligible for Cash In, Cash out, Buy Airtime, Send Money & Payment and sufficient balance can enjoy the offer by purchasing through bKash Payment

3. What is the cash back percentage?

• The cash back percentage will range from 10-20% for payment at physical outlets and e-Commerce merchants

4. What is the maximum amount I can avail as cash back from this offer?

• Maximum BDT 500

5. Is there any cash back limit for (Super Store, Pharmacy, Footwear & e-Commerce) category?

• Yes, You can get maximum BDT 300 cash back per transaction and BDT 500 in Super Store, Pharmacy, Footwear & e-Commerce category

6. Is there any limit on transaction count in this campaign?

• No, there will be no limit on transaction count in this campaign

7. Is there any daily limit on transaction amount in this campaign?

• No, there will be no daily limit on transaction amount in this campaign

8. Do I pay the actual bill amount to merchant?

• Yes, you must pay the actual bill amount to the merchant

9. When will I receive the cash back amount after making payment?

• You will receive cash back amount instantly after making successful payment

10. How would I receive the cash back?

• Your eligible amount will be disbursed to your bKash Account from which you made the payment.

11. Does my account need to be in ‘Active Status’ to receive cash back?

• Yes, your account needs to be in Active Status and in favorable condition to receive cash back. In case the cash back disbursement fails due to technical or customer account status related issue, bKash will retry cash back disbursement with three intervals within 2 months after the campaign. If all attempts fail, no other attempt will be made and customer will no longer be entitled for the cash back amount of this particular campaign

12. What will I do, if I make any wrong payment?

• If you make any wrong payment transaction, you have to call 16247 or approach bKash centers, bKash Plus, Facebook fan page, Web chat (Live chat service) as well as send e-mail to support@bkash.com and officially inform/report the issue

13. Will I receive cash back if my payment is successful?

• If your payment is valid and bKash recognizes the transaction as authentic, you will receive cash back. Otherwise, bKash reserves the right to cancel cash back payout if the particular transaction and/or the your transaction behavior raises reasonable suspicion that you  have abused the benefit of the cash back campaign

14. Is there any chance that my cash back will be delayed? If yes, what should I do?

• Most likely you will receive your cash back instantly as per eligibility. There could be unanticipated cases where cash back payment would be delayed. If you do not receive your cash back, you can call 16247 or approach bKash centers, bKash Plus, Facebook fan page, Web chat (Live chat service) as well as send e-mail to support@bkash.com to know details about it. We will cater your issue after the campaign period based on claim and validation

15. Can I avail the same offer from any bKash merchant?

• No, the offer is valid only at the participating outlets & E-commerce sites listed in this campaign

16. Where will I contact if I have question related to product, product delivery, product price etc. for e-Commerce merchants?

• For any type of product and product delivery question, you will contact respective merchants. bKash is neither liable nor responsible for merchant’s inability to ensure availability or delivery of product since bKash is only providing a payment service to the customer. Any reimbursement from merchant to the customer due to non-delivery of product shall not invalidate the respective transaction and therefore does not bind bKash to reinstate customer’s cash back eligibility limit disregarding the particular transaction for the campaign period. The cash back offer for that particular transaction shall be considered consumed accordingly.